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Noticeboard

NOTICE TO PATIENT

CAR PARK - WEDNESDAY 22ND MAY

SNAP ARE HOLDING AN EVENT - WEDNESDAY 22ND MAY FROM 8AM

THUS THE CAR PARK WILL BE EXTREMELY BUSY

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If you need to see a GP when the surgery is closed,

please call the Out of Hours Service on 111.

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PERSONAL HEALTH RECORD (PHR)

What is it?:

A personal health record, or PHR, is a health record where health data and information related to the care of a patient is maintained by the patient.

For more information, please click on the attached link:-

Information & Guidance notes for Personal Health Record

If you are interested in having a personal health record, please find below the form for you to print and complete.

My Personal Health Record Form

 

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STAFF TRAINING

The Surgery will be closed from 1pm in the afternoon on the following dates: -

NEXT DATE: Tuesday 4th June

 

  •  
  • Tuesday 2nd July
  • Tuesday 3rd September
  • Tuesday 1st October
  • Tuesday 5th November
  • Tuesday 3rd December

If you need an emergency appointment during this time, please call the Out of Hours Service on 111 who will arrange a GP appointment at a local surgery.

We apologise for any inconvenience this may cause.

 

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GP Extended Access Bookable Service

Please click on - GP Extended Access Bookable Service for more information

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PATIENT NOTICE REGARDING TRAVEL VACCINATIONS

 

Please be aware you will need to complete a Travel Form 6-8 weeks before you travel and you may be charged for certain vaccinations.  For more details go to - Clinics & Services.

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INDEPENDENT REVIEW 

If you have personal experiences arising from any of the below, an independent review, commissioned by the Government, wants to hear from you.

                                                Pelvic Mesh Implants

                                   Primodos and hormonal pregnancy tests

           Sodium valproate*and valproate products including Epilim and Depakote

* The Review is specifically interested in hearing from women who have taken sodium valproate while being of child-bearing age.. Women prescribed Epilim or Depakote(sodium valproate) should not stop their treatment unless told to do so by their GP or healthcare professional.

Share your experience and find out more, including about regional events at:- IMMDSReview.org.uk

Independent Medicines and Medical Devices Safety Review

www.IMMDSReview.org.uk | Reviewteam@kcl.ac.uk | 020 7848 6386

                                            

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April 2019 - We had 111 missed appointments  Please remember to cancel your appointment so another patient can be seen.  The average cost of a missed appointment is £35. 

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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the surgery a nominated person will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking here

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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