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Noticeboard

NOTICE TO PATIENT 

We are Closed during Bank Holidays, please call 111 if you require medical attention

ROUTINE APPOINTMENTS

Beechwood Surgery now offer bookable appointments up to 8 weeks in advance

depending on appointment availability 

AS OF 1ST APRIL

The surgery is no longer able to provide appointments on a Saturday. 

This is due to contractual changes. If you need to see a GP at the weekend,

PLEASE CALL OUT OF HOURS ON 111.

We are sorry for the inconvenience this may cause our patients. 

There is NO Walk-in Urgent Appointment Service at 8:00am from 1st April 2017

Please phone the surgery for an appointment or use Online-Consult 

(On-line Consult - a quick and easy method to get advice from your GP online

without having to wait for an appointment)

STAFF TRAINING:- The Surgery will be closed from 1pm in the afternoon on the following dates: -

Tuesday 4th July 2017

Tuesday 5th September 2017

Tuesday 3rd October 2017

Tuesday 7th November 2017

Tuesday 5th December 2017

Tuesday 6th March 2018

If you need an emergency appointment during this time, please call the Out of Hours Service on 111 who will arrange a GP appointment at a local surgery.

We apologise for any inconvenience this may cause.

May 2017 - We had 201 missed appointments  Please remember to cancel your appointment so another patient can be seen.  The average cost of a missed appointment is £35. 

Gluten

INING:  Free Products

Please see the latest guidance on gluten free products.

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the surgery a nominated person will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking here

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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