PRACTICE OPENING HOURS
 

Monday to Friday	8.30am – 1.00pm & 2.00pm - 6.30pm
Saturday	9am – 12 noon

The surgery is closed Saturday afternoons, Sunday and Bank Holidays. In addition, the practice is closed on a half day for staff training six times a year.

HOW TO ACCESS SERVICES DURING OPENING HOURS

Please telephone 01277 212820 and speak to a receptionist.

If you need to speak to a secretary, please call 01277 245516.

If you need to speak to the Practice Manager please call  01277 245563.

HOW TO ACCESS SERVICES DURING THE WEEKDAY LUNCH HOUR 1-2pm

Please only call at this time if it is an emergency.

An answer phone message will answer and you will be given another number to call in the case of an emergency only.

HOW TO SEE A DOCTOR OR NURSE

We operate an appointment system.

Appointments can be made:

By calling in person at the surgery.
By telephoning 01277 212820.

Alternatively, you could seek advice from:

NHS Direct 0845 4647
Pharmacist (click here for telephone numbers)

Surgeries run throughout the day from 9.00am to 6.30pm on weekdays. The actual surgery times vary slightly from day to day and between each doctor.

A certain number of appointments are held back for emergencies that arise on that day. We aim to offer an appointment with the doctor of your choice within two working days, but if you need to be seen urgently, you may have to see the duty doctor. If you do not need an appointment within two working days, you also have the option to book up to 4 weeks in advance if this is more convenient.

SATURDAY SURGERIES

On Saturdays the surgery is open from 9am until 12 noon. We have two doctors and a nurse for pre-bookable appointments.

A nurse is now available on Saturdays between 9.00-11.30.

HOW TO TALK TO A DOCTOR OR NURSE BY TELEPHONE

Doctors and nurses are usually busy in surgery seeing patients, so if you telephone to speak to a doctor or nurse, the receptionist will take a message for you.

If the matter is urgent, the duty doctor will call you back after they have seen their current patient.

In other cases, if appropriate, the doctor or nurse will call you back at the end of the surgery.

Receptionists will be able to give you test results.

CHOICE OF DOCTOR

Please be aware of which doctors are part-time. These will be more difficult to get a choice of appointments with, so you may wish to see a full time doctor.

Each doctor has one day off each week as follows:

• Dr Lloyd will not be in surgery Mondays, Tuesdays or Wednesday am
• Dr Garrett will not be in surgery on Wednesdays.
• Dr Sanka will not be in surgery on Wednesdays.
• Dr Woolterton will not be in surgery on Thursdays.
• Dr Tuppen will not be in surgery on Thursdays.
• Dr Banka will not be in surgery on Tuesdays.
• Dr Pandit only in surgery on Wednesdays.

The receptionist may ask for some brief details about your problem in order to assess the urgency. You may generally choose which doctor you see, but we do suggest that you try to see the same doctor each time, even if this means waiting a few days for non-urgent problems. This will mean that you get continuity of care, which is better for you and for us.

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